Our Easy 6-Step Process to a Safer, Stylish Bathroom

Step 1: Let’s Talk About Your Needs

“Hello, Age Care Bathrooms…”

Every journey starts with a friendly chat — either over the phone on 0800 999 8994 or via our website enquiry form. 

We’ll ask a few simple questions about your current bathroom setup, any health or mobility concerns, and what kind of help you’re looking for. Whether you’re still gathering information or ready to move ahead, we’ll listen carefully and answer any questions, with no pressure.

This first conversation helps us understand your priorities, whether that’s reducing the risk of falls, increasing accessibility, or creating a bathroom that feels dignified and stylish.

Step 2: Home Visit – No Obligation, Just Ideas

One of our experienced assessors will visit your home at a time that suits you.

They’ll take accurate measurements, assess the current layout, and, most importantly, listen.

We’ll talk through your main concerns, identify potential hazards like high steps or slippery surfaces, and discuss practical solutions such as level-access showers, grab rails, or anti-slip flooring. Our goal is to co-create a space that not only works for you today but also adapts with you over time.

There’s absolutely no obligation to buy at this point — just a chance to understand what’s possible.

Step 3: Your Bathroom, Visualised

Back at our office, we’ll turn your requirements into a personalised 3D bathroom design. This digital render helps you clearly see what your future bathroom will look like before any decisions are made.

You’ll get to explore options, suggest tweaks, and make sure every feature supports both safety and style. Want to move a toilet? Try a different seat? Switch the flooring colour? It’s all possible.

This visual stage gives peace of mind and helps families feel confident in their choices, especially when adult children are supporting an older parent.

Step 4: Clear Costs & Flexible Payment Options

Once you’re happy with the design, we’ll walk you through your quote in plain English.

We offer a range of flexible payment plans to make things easier, and we’re transparent from the start — no hidden fees or confusing small print.

We’ll also check whether you might qualify for VAT exemption or local grants, and explain how that could affect your overall cost.

Step 5: Expert Installation (With a Smile)

Our friendly, DBS-checked installers will carry out the work with care, professionalism, and respect for your home.

Usually a team of one or two, they’ll remove your old bathroom and begin transforming the space.

We’ll always aim to keep at least one toilet functional during the process and minimise disruption wherever we can. At the end, we’ll leave your home clean and tidy, with your beautiful new bathroom ready to use straight away.

And yes, we take all the rubbish away with us.

Step 6: Ongoing Support & Forever Care

✅ Once your bathroom is complete and you’re happy (which we always double-check!), our support doesn’t stop there.

We offer optional Forever Care — a plan that gives you annual check-ups, sealant touch-ups, and extended guarantees to keep everything in perfect condition. Whether you have a question about your shower controls or simply want peace of mind, we’re always just a phone call away.

”Excellent quick efficient service . I am very pleased from start to finish. All communication very quickly replied to staff and all workmen, polite and professional. I’m very happy with the new bathroom and perfect for me”

Pam