Terms & Conditions - Age Care Bathrooms

Date of last update: 11/03/2026

Definitions
Formation of Contract
Age Care Bathrooms
Staged Payment Options
Buy Now Pay Later
Late Payment Charges

1. Definitions

In these terms and conditions, the following definitions apply:

"We", "Us", "The company" means Age Care Bathrooms Ltd.
"goods" means the goods and/or services supplied and/or provided by the company in accordance with the terms and conditions in this document.
"You", "the customer", "the purchaser" the party/person(s) receiving the goods from the company.
"the manufacturer" supplier of goods to the company.
"the contract" means the agreement between the customer and the company to supply goods incorporating these terms and conditions in this document.
"quotation" refers to the products and/or services quoted most recently provided by the company.

2. Formation of Contract

a. Statement

These terms and conditions shall in all respects be construed and have effect according to English Law and parties agree to submit to the jurisdiction of the English courts. These conditions do not affect your statutory rights.

In no circumstances will the company be liable to the purchaser for any damages external to the work undertaken by the company unless caused by us.
The Company intends to rely upon the written terms set out here in this document for the goods and services we supply. If you require any changes, please advise and ask for these to be put in writing to confirm they go ahead. In that way, we can avoid any problems surrounding what the Company and you, the Customer, is expected to do.
These terms and conditions are subject to change without notice prior to the receipt of the deposit amount.

3. Age Care Bathrooms

a. Deposit

You must pay a deposit equal to a percentage of the overall sale value to arrange the manufacture and installation of your bathing solutions equipment. This is so we can obtain the required products for your bathroom installation. Please note that you may be entitled to claim relief from any Value Added Tax ("VAT") applicable to the deposit and other sums due - see clause 3.g below for further details. If we receive a cancellation notice within the fourteen days following the payment of this deposit, we will not charge any costs we may have incurred in preparing your order during this time. However, after the fourteen day cooling off period has elapsed and we have confirmed the order with you if we have incurred costs in preparing your order, as is likely, should you decide to cancel the order, then we will be entitled to keep some or all of the deposit to pay for any costs we have incurred.

The above does not override your rights under Section 75 of the Consumer Credit Act, applicable to most credit cards. It may not have the same protection if you choose not to pay by credit card.

b. Further Payments

On day 1 of the scheduled installation, a further payment is required as detailed in your booking confirmation, to cover the cost of all the required products, which by this point we will have already purchased at a cost to us, and the cost of the fitting team. Once the bathroom has been finished to our satisfaction and your satisfaction, the remaining balance is to be charged on the final day of the bathroom installation.

c. Additional Costs After Deposit

Any additional costs arising from modifications to the agreed design or specified products after payment of the deposit may result in an increase to the total amount payable by the customer, at our discretion.

d. Bathing Product Ownership

In the unfortunate event, we are unable to resolve payment, we reserve the right to use all legal means to recover the amounts due. In the event any additional charges are incurred to recover amounts due we reserve the right to also recover these from the customer. All products installed remain the property of the company until payment has been received in full.

e. Goods Buyback

We will not buy back any goods which we have sold to you; exceptions are made on items not needed for installation. This is due to health and safety regulations.

f. Installation

We will install the bathing products as set out in the quotation in a good and workmanlike manner and we will always attempt to install the bathing products at a time arranged with you. When we make arrangements for installation, we are as careful as possible to inform you of accurate dates but we are not in a position to guarantee these dates. Failure by us to install at a pre-arranged date will not give you the right to cancel the order or to claim damages from us.

g. Caring for Your Bathroom

By proceeding with the proposed bathroom work, you agree to look after and clean your bathroom in accordance with the guidelines as set out in the "The Age Care Bathroom Care Guide".

You can view this document here: The Age Care Bathroom Care Guide.

h. Guarantees and Warranty

All shower trays, enclosures, doors and walk-in-baths are supplied with a manufacturer's product guarantee (terms and conditions apply; ask an adviser for further details). Products under the manufacturer guarantee will be dealt with by the relevant parties with assistance from us. Note that installation works performed by our team are guaranteed for 12 months by us. To make a claim under this guarantee, please call 0800 999 8994 quoting your name and address details. This guarantee of ancillary equipment and installation covers the cost of replacement parts and labour for any fault caused by manufacture or installation. Certain ancillary equipment may be subject to a longer manufacturer's guarantee - if this is the case, details can be provided upon request. Guarantees are effective from the date of installation completion. Faulty products will be replaced at the earliest opportunity. The guarantee does not include damage or defects caused by abuse, misuse or error on your part. Where products are under the manufacturers' product guarantee but outside 30 days, there may be a call-out charge for the engineer/fitter to ascertain the fault and the best course of action to be taken. The engineer/fitter will advise you (the customer) of what further action is required, which may or may not incur further costs.

Guarantees and Warranties are non-transferable.

Please note that our guarantees and warranty do not cover:

Fair wear and tear.
Neglect or abuse.
Products are subject to abnormal conditions.
The use of harsh or corrosive chemicals.
Existing defects which were not reported to us and asked to be fixed by us before installation.

i. Callout Fee

If you request a home visit to fix a potential issue and/or fault with a product or installation, you could be subject to a charge if the product or installation is not the cause of the issue or fault. You will be informed prior to us coming out if there will be a charge. There may also be additional fees if the product needs replacing and it is out of guarantee and/or warranty.

j. Applicable VAT

You may be entitled to claim relief from any VAT applicable to your purchase by completing the User VAT Declaration - we send this with your booking confirmation. Please note that if you are not entitled to claim relief, all sums that we quote as being payable by you in relation to your purchase are exclusive of VAT and that an additional payment of VAT at the rate applicable at the time we supply you with the products and/or services which you have purchased will be payable by you in respect of these sums.

k. Order Confirmation

The order is subject to a further, more detailed technical survey. In the rare instance that the technical survey finds unforeseen complications or differences in the specification, we will then discuss the implications of these with you before agreeing to progress the order. If you are not satisfied with any change we are proposing to your order at this stage, you are able to cancel your order with a full refund.

l. Right to Cancel an Order Placed

Please be aware that any order placed with Age Care Bathrooms is subject to a fourteen-day cooling-off period following the date of deposit payment, in which you can communicate to ACB your wish to cancel your order in writing, and we will accept cancellation. No charges will be incurred by you. If you wish to cancel your installation, please contact us as soon as possible via email info@agecare-bathrooms.co.uk.

m. Walk-in Bath Cancellations

If an order that includes a walk-in bath is cancelled after the cooling off period, the customer acknowledges that they may be liable for any additional costs incurred in relation to the walk-in bath. As these items are made to order, they cannot always be cancelled once the order has been placed.

n. Postponement of Installations

If an installation needs to be postponed, we reserve the right to apply charges if notice is given 14 days or fewer prior to the scheduled installation start date. These charges may include, but are not limited to, hotel deposits, travel expenses, and other costs or loss of earnings incurred by the company as a result of the postponement. Such charges will remain payable in full, regardless of whether a new installation date is arranged.

o. Snagging and Remedial Works

If any issues relating to works carried out arise following installation, please contact us as soon as possible. Once we have been made aware of any issues, we will arrange for a visit to assess and resolve any issues in a timely manner. In the event we are unable to resolve any issue, we may arrange for a 3rd party engineer to resolve any issues on our behalf. In the event that a 3rd party is contacted directly before we have assessed any issues, we will not bear responsibility for any charges that may be incurred.

p. Marketing, Photography and Testimonials

By proceeding with the proposed bathroom works, you agree that we may take photographs and/or video recordings of your existing bathroom prior to installation and of the completed installation.

You grant Age Care Bathrooms Ltd a perpetual, non-exclusive, royalty-free licence to use such photographs and video recordings for marketing, advertising and promotional purposes. This may include, but is not limited to, use on our website, social media platforms, online advertising, printed materials, brochures, email marketing, television advertising and other promotional channels. This consent applies to all current and future media formats, whether now known or developed in the future.

We are under no obligation to publish or continue to publish any photographs, videos or testimonials.

If you provide a testimonial to us, whether via Trustpilot, Google, email, written feedback, recorded video, or verbal endorsement, you agree that we may reproduce and publish your testimonial, together with your first name and initial of surname (or full name where publicly displayed by you), for marketing and advertising purposes.

Where you tag, mention or share our work publicly on social media, you grant us permission to repost or share that content for promotional purposes.

You agree to provide reasonable access to the property for the purpose of capturing photographs and video in connection with the installation.

If you later withdraw consent in writing, we will take reasonable steps to remove the content from future marketing materials where practical. However, we cannot guarantee removal from materials already printed, distributed, broadcast or shared.

Any personal data will be processed in accordance with our Privacy Policy.

If you do not wish for photographs, videos or testimonials to be used in this way, you must notify us in writing prior to the commencement of installation.

4. Staged Payment Options

We or any lender (the Lender) to whom we have forwarded your application may carry out credit and identity checks when you apply for any credit payment options. We may use Credit Reference Agencies (CRAs) to assist us with this. The personal information we or the Lender will provide to CRAs may include, but may not be limited to: Full name, date of birth, contact details such as phone numbers and email addresses, current home address, historic addresses, financial data such as account number and sort code, identity documents such as driving licence and utility bills, and employment details.
Credit acceptance is subject to status and is not confirmed until a credit agreement has been signed following a completed credit check.
In the event you are accepted for staged credit payments, a Direct Debit will be required to be set up to facilitate these payments. A link will be emailed to your provided email address to facilitate this. The confirmation of the completed Direct Debit mandate must be received before any agreed works can begin.

5. Buy Now Pay Later

a. Broker Disclosure

Credit subject to status and affordability. Age Care Bathrooms Ltd FRN: [1003031] are authorised and regulated by the Financial Conduct Authority. We are a credit broker not a lender – credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC. Terms & Conditions Apply. The register can be accessed through www.fca.org.uk

b. Complaints

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows:

Phone: 0800 999 8994
Email: info@agecare-bathrooms.co.uk
Address: Age Care Bathrooms Ltd, Telford Crescent, Staveley, Chesterfield, S43 3PF

c. Finance Agreement Complaints

If your complaint relates to the finance linked to your purchase, you can still let us know about this, but we will forward it on to your credit provider, Novuna. Novuna will acknowledge your complaint and investigate it thoroughly, and issue their response within eight weeks.

d. What to Do If You Can't Reach an Agreement

If you are not satisfied with Novuna's response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna's final response letter to you. They can be contacted in the following ways:

Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

6. Late Payment Charges

We reserve the right to charge interest daily at an equivalent rate of 8% + base rate on all overdue payments from the period in which the invoice became due.
In the event further costs are incurred by the business in the recovery of overdue debts, any and all costs associated with the recovery of these debts may additionally be charged to the customer as part of this recovery.

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