Age Care Safety

If required, we offer a delivery and installation service across the UK for all our safety kits and individual products. Our experienced team will carry out the fitting within a day, ensuring there is no mess or waste left behind. For further information, please see our FAQs or get in touch with our Customer Services team.

Installation is subject to the suitability of the surfaces and structure of the room and walls in case of damage to the surface on which the products are fitted or reduction in the safe use or function of the product.

On the arrival of the fitters, if the customer decides that they no longer wish the product to be installed, the cost of the product will be refunded but NOT the installation fee. When the installation has been fitted, all complaints/refund requests fall under our returns policy, warranty or guarantee.

The installation fee is calculated based on items and location. There is a base fee of £80 for installation and £40 per item or a set cost for each safety kit, but some locations may require additional travel costs. For more information, you can use our Interactive map below.

Our Company Name

Age Care Bathrooms and Age Care Shop are trading under Sam Davies Construction Ltd. 2020.

All Rights Reserved.

Ordering & Payments

You can place your order simply and safely online or over the phone through a member of our friendly Sales Team.

• Payments can be made using all major credit and debit cards with the Age Care Shop Secure Payment System.
• All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.
• All orders outside the UK mainland (including Northern Ireland) will be subject to a postage and packing charge, of which you will be advised before shipment of goods.
• All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
• Please note that no products will be dispatched until paid for in full (including any postage).
• If you encounter any problems whilst ordering from Age Care Shop, please don’t hesitate to contact us via email: info@agecare-bathrooms.co.uk.

VAT Relief

Individuals who are chronically sick or disabled and whose products are for personal use, or charities where the products are made available to a disabled person for their own personal/domestic use, may be eligible for VAT Relief.

To qualify for VAT Relief you must ensure that the VAT Relief checkboxes are selected at checkout and state your precise medical condition. Assuming you meet the criteria, VAT will not be added (unless a particular product has compulsory VAT).

Orders that are received without ticked exemption will incur the VAT charge, which will be clearly stated on your online checkout.

Completed VAT Relief Declarations by customers are accepted as prima facie evidence by the Company that a valid medical condition exists for exemption under The VAT Act, and no VAT will be charged on the goods purchased. If at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied. Under these circumstances, Age Care Shop reserves the right to demand that you pay the VAT amount that is due.

The VAT/sales tax shown in the basket and our checkout is meant as a guide. The final VAT/sales tax amount will be shown on the printed invoice received with your items.

Secure Shopping

We have implemented several measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and our server is encrypted using industry-standard methods (SSL). Once your information reaches our server, the card details are further encrypted before being stored on our secure server behind its firewall. Your card number is never stored in any human-readable format. Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

In some instances, Age Care Shop will contact you via telephone after an order has been placed on the site. You will be requested to confirm the details of the order and answer some security questions. This will allow the order to be processed and dispatched promptly to you. Age Care Shop will NEVER request you to confirm your account password.

If you receive a suspected fake Age Care Shop email, discover a spoof Age Care Shop website, or if anything raises your suspicions, please report it to us at  info@agecare-bathrooms.co.uk, forwarding any suspicious emails, including the full headers directly.

Fraud Protection

Age Care Shop website uses industry-standard cryptographic protocols and message formats (such as SSL/TLS and PGP) when transferring data. Card processing systems adhere to the PCI Data Security Standard (PCI-DSS), Level 1.

Web development follows industry-standard secure coding guidelines, such as those recommended by OWASP. Security updates and patches are installed on servers and equipment in a timely fashion.

Age Care Shop website prohibits storage of card numbers, magnetic-stripe data and security codes on client devices.

Damage on Delivery

Goods damaged in transit must be reported within 48 hours to Age Care Shop via telephone or email. Customers may be requested to supply photos of the damage sustained in delivery and dispatch.

Installation

Installation is subject to the suitability of the surfaces and structure of the room and walls in case of damage to the surface on which the products are fitted or reduction in the safe use or function of the product.

On the arrival of the fitters, if the customer decides that they no longer wish the product to be installed, the cost of the product will be refunded but NOT the installation fee. When the installation has been fitted all complaints/refund requests fall under our returns policy, warranty, or guarantee. 

The installation fee is calculated based on items and location. There is a base fee of £80 for installation and £40 per item, but some locations may require additional travel costs. The fitters are responsible for the condition of the product being fitted, and to ensure all fittings have been conducted correctly before leaving the job.

Guarantee and Warranty

If products are faulty

It’s our legal duty to supply products that are fit for purpose and meet satisfactory quality requirements.

As a customer, it’s your legal right to receive either a refund, repair or replacement for products that are faulty or not what you expected as per the Consumer Rights Act.

Age Care Shop’s Guarantee and Warranty provides coverage only if you maintain or use the product as directed. For example, our warranty covers only personal uses – as opposed to business uses – of the product. If there are multiple users of the product, we would not cover any product faults. Please note that if you have made any modifications to the product, this invalidates the manufacturer’s warranty and Age Care Shop’s Warranty and Guarantee.

You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

Guarantee

If you selected to have your product(s) installed by Age Care Shop, the products and installation falls under our guarantee. If within the period of 12 months after the installation date you discover a fault with the products or fittings, you may:

• Choose to receive a full refund for the product
• Arrange for our professional fittings team to repair or replace the item at no extra cost

To submit a claim, you may be asked for photographic evidence of the fault where applicable. If you fail to do so, or if Age Care Shop should discover the fault was the result of inappropriate usage, they reserve the right to refuse a requested claim.

If you discover a fault with the product(s) after 12 months, Age Care Shop is no longer obligated to operate under its fittings Guarantee, and you are not entitled to compensation. However, at a cost, you can arrange for Age Care Shop to repair or replace the item.

Please note our guarantee only covers domestic use; items for use in commercial properties may not be covered.

Warranty

If you order a product(s) and have them delivered, they will be subject to our warranty. If within the period of 12 months after delivery you discover a fault with the product(s) unconnected to a fault with its fittings, you are entitled to a full refund. This does not include a professional fittings fee.

To submit a claim, you may be asked for photographic evidence of the fault where applicable. If you fail to do so, or if Age Care Shop should discover the fault was the result of inappropriate usage, they reserve the right to refuse a requested claim.

Please note our Warranty only covers domestic use; items for use in commercial properties may not be covered.

Manufacturer’s Warranty

The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. You will receive a 1-year warranty which covers parts and labour (some exceptions will apply; please refer to the individual owner’s manual). If an engineer call out is required, a charge will be made in advance which will be refundable if a manufacturing fault is confirmed.

General

The contract made between us and all our rights and obligations shall be governed by English law, and any disputes arising under it shall be heard in the English Courts.

Complaints

If you have a complaint about Age Care Shop, you can contact us by these methods:

By writing us a letter:

Customer Services

Age Care Bathroom, Unit 11 Lime Tree Business Park, Lime Tree Rd, Matlock, DE4 3EJ

By calling us on: 0800 999 8994

By emailing us at: info@agecare-bathrooms.co.uk

If you are not satisfied with the outcome of your complaint, you are entitled to pursue alternative dispute resolution by referring your complaint to the BHTA, Suite 4,6, 4th Floor, The Loom, 14 Gower’s Walk, London, E1 8PY.

Telephone number: 0207 7020 2141

Email address: info@bhta.com

Descriptions

Every effort has been taken to ensure that the products supplied by Age Care Shop correspond as closely as possible to the pictures illustrated on our website and brochure, but they may vary due to the unique characteristics and variation of materials. Age Care Shop are not responsible for any such variations, including but not limited to the following:

• Product colour and shade may vary from one manufacturing batch to another.
• Fabric patterns will not be matched unless stated on labelling.
• Leather as a natural material may be subject to shade variation, scars and blemishes.

We reserve the right to make any changes to product descriptions/specifications (internal or external) and any other changes where necessary.

Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.

Price Information

The price of the Goods is the price set out on the website. All prices are shown in Pounds Sterling. The price of the Goods is exclusive of VAT unless stated otherwise.

The price of the Goods is exclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced separately.

Where the ‘In-Store Price’ is listed, this refers to the current price in Age Care Shop showrooms. The prices shown are only applicable to purchases made via the website. On occasion, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Age Care Shop showrooms. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Age Care Shop showrooms are under no obligation to honour any online price or promotion that differs from the in-store price.

Special Offers and promotions advertised in the press or other media may be excluded from the site unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via official Age Care Shop social media channels.

Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product, only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer.

When you place an order with us, you will be making an offer to enter into a contract. We will acknowledge your order, but we will not accept your offer and enter into a contract with you until we dispatch the goods to you and inform you that they have been dispatched. At this point, we will have entered into a binding contract and payment will be taken.

Competitions

General Age Care Shop Competition T&Cs:

• Competitions are organised by Age Care Shop, Age Care Bathrooms, aka Sam Davies Construction Ltd. Unit 11 Lime Tree Business Park, Lime Tree Rd, Matlock, DE4 3EJ.
• These terms and conditions, together with any specific rules set out in Competition Notices (as defined below) are the Competition Rules (“Rules”) and apply to any competitions on the AgeCare-Bathrooms.co.uk website (“Competition”), unless otherwise expressly stated. By entering a Competition, entrants agree to be bound by these Rules.
• Age Care Shop Limited reserves the right to cancel or amend the Competition, the Competition Notice or these Rules at any time without prior notice. Any changes will be posted either on the website AgeCare-Bathrooms.co.uk or within the Competition Notice or within these Rules. A copy of the Rules may also be obtained by sending a stamped addressed envelope to Age Care Shop’s mailing address.
• In the event of any dispute regarding the Rules, Competition Notice, conduct, results and all other matters relating to a Competition, the decision of Age Care Shop shall be final and no correspondence or discussion shall be entered into.
• All competition rules and regulations are governed by UK Competition laws and regulations.
• Competition entrants must be aged 18 or over.
• Competition entries must be made in the manner and by the closing date specified on the Competition Notice. Failure to do so will disqualify the entry.
• Additional eligibility requirements may apply to a specific Competition, e.g. a valid passport and visas, etc.
• Employees of Age Care Shop or any company involved in the Competition or, if relevant, suppliers to which a Competition relates, or any advertising/media agency or web company connected with Sam Davies Construction Ltd or any such person’s subsidiary or associated companies, agents or members of their families or households, are not eligible to enter the Competition. Sam Davies Construction Ltd reserves the right to verify the eligibility of all entrants.
• Prizes are awarded at Age Care Shop discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
• Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification within the time stated therein may result in disqualification and selection of an alternate winner. Usually, winners will be drawn within 2 weeks of the competition close date.
• Competition winner(s)’ names and any photos or videos sent in as part of a competition or giveaway may be published on the Age Care Shop website, social media sites, newsletter or other websites associated with it.
• No Cash Equivalent offered.
• One entry per person.
• One prize to be delivered to the address provided.
• The Prize is not transferable.
• The promoter reserves the right to substitute the Competition prize for an alternative at the same cost.

Social Media Platforms

Here at Age Care Shop, we want to show you our fantastic range of mobility products. Join us on Facebook and Instagram to keep up to date with all the latest products, reviews, videos, news, events, offers and competitions.

Our YouTube channel plays host to a variety of entertaining and informative videos about products, and is a great way to find out more about our range of products and how they can help you.

Trust Pilot Testimonials

Age Care Shop has partnered with the customer reviews platform TrustPilot so that you – our customer – can share your experiences of Age Care Shop with us and with other customers. We value all the feedback we get, good and bad. We’re proud of the progress that we’ve made on our site and with our service, but we’re always looking for ways that we can improve. Read our reviews at TrustPilot.

Privacy Policies

Age Care Shop is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation “GDPR”). We collect information about you for two reasons: firstly, to process your order, and secondly to provide you with the best service possible.

The type of information we will collect about you when you place an order or register on our website includes:

• Address
• Phone number
• Email address

This information is stored on our internal systems and our website simply verifies you as a customer of Age Care Shop. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or by contacting us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. We use the information you provide for the following purposes:

• Aid strategic development
• Audit usage of the site
• Providing the best possible service processing any orders you may have made
• Providing you with information about products and services we offer

If you have any questions or comments about your privacy you can email us info@agecare-bathrooms.co.uk or visit our Contact Us page.

Age Care Shop maintains a strict privacy policy in full accordance with the GDPR.

We expect you to maintain the confidentiality of your username and password for your Age Care Shop account.

Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Age Care Shop web pages are owned and controlled for these purposes by Age Care Shop. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Age Care Shop pages for any other purpose whatsoever, in any medium, without the prior written permission of Age Care Shop.

In accessing Age Care Shop web pages, you agree that you may only download the content for your own individual and non-commercial use.

Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.

Uses Made of Information

We use information held about you in the following ways:

• To ensure that content from the website is presented in the most effective manner for you and your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service when you choose to do so.
• To notify you about changes to our service.
• We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you, and we or they may contact you about these by post.

Age Care Shop is the primary data controller of your personal data.

If you are an existing customer, we will only contact you by email or post with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post only.

If you do not want us to use your data in this way, or to pass your details on to carefully selected third parties for marketing purposes, please tick the relevant box on the payment form, or if you are an existing customer email us on info@agecare-bathrooms.co.uk requesting to “opt-out from third-party mailings”.

Your Consent

By submitting information to Age Care Shop you consent to the collection and use of this information by Age Care Shop and its Service Provider (if any) in the fulfilment of your order.

By entering into an agreement with us when you place an order you have consented to this use of your data (where applicable). You may ask us at any point not to share your information with third parties for this purpose by contacting info@agecare-bathrooms.co.uk and providing your customer account number.

If we decide to change our privacy policy we will post changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic, and/or managerial procedure necessary to protect your privacy. To further protect your security, we also take reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommended products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits.

To take advantage of some of Age Care Shop’s essential features we recommend that you leave your cookies turned on. However, the Help menu in your browser will allow you to prevent your browser from accepting new cookies and show you how to disable cookies altogether.

Google Analytic Tool & Social Media Plug-Ins

Google Analytics is a system used by many websites to record information about who visits a website. Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first-time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google uses cookies here.

Social media plugins for Facebook, Twitter and Instagram obtain data for tracking purposes.

International Privacy

The above privacy statement may not be applicable in all countries of Age Care Shop visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Disclosures

We occasionally make our mailing lists available to carefully selected companies that we feel will be of interest to our customers. Please note: we never release phone numbers or email addresses.

However, we will not pass your information to any third parties without your permission. You can also email us to stop receiving information about us or to find out more information about our Privacy Statement by emailing us: info@agecare-bathrooms.co.uk.

Improving Our Service

To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve Age Care Shop. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers with the choice to opt-out or otherwise bar such unrelated uses.

Promotional Offers

From time to time we offer promotional codes to reduce the price of products or give away a free item with a purchase. Voucher codes must be entered at checkout for them to apply.

Voucher codes can only be used for purchases made on our website. Orders placed over the telephone are not eligible for these offers and promotions.

Only one promotional code can be applied to each individual order.

Promotional codes are only available for eligible orders placed during the period which the promotion has been determined to run to. Any orders falling outside of this period will not be eligible for the promotion.

When the order is placed the correct promotional code must be used or the promotion will not be applied.

When an order which has a promotion applied to it is refunded the final amount paid for the order will be refunded. No extra amount will be refunded on a saving accrued as a result of a promotion being applied nor will the value of a free item be refunded.

Once a promotion has been applied this cannot be replaced with another promotion that the order is eligible for after the order has been placed.

Last updated: 18/02/2021